Popular clothing retailer, H&M is introducing a new clause in its returns policy. Starting February 3, 2025, the brand will charge a $2.95 fee for return of items ordered online. This fee will be deducted from the customer's refund.

Previously, H&M loyalty members did not have to pay any return fees. However, from now, all of the brand’s customers, including loyalty members, will have to pay these new fees.

There are a few exceptions to this new though. Customers returning faulty items or items returned in H&M stores will not be charged this fee. Additionally, if customers return an item within 14 days of receiving it, they will be exempted from the return fee.

H&M says, customers can return any or all items in their order within 28 days of receiving it. If a customer chooses to return an item, H&M will refund the order value and the cost of delivery, but will deduct a return fee of $2.95. If a customer chooses to keep some items and only return part of their order, the delivery cost will not be refunded and H&M will still deduct a return fee of $2.95.

The brand will use same payment method used by the customers while placing the order to refund them. If a customer does not receive their refund within 14 days, they can contact the H&M Customer Service. For any returns made after 28 days, H&M will refund the customer via an e-Merchandise Card.

According to H&M, The new fee will help the brand offset the cost of processing returns.